HelpDesk

Yes you can cancel your ticket.

A Guest can cancel a ticket up to 4 hours prior to the scheduled flight departure. If the Guest has cancelled the ticket within 4 hours of the scheduled flight departure, he/she will not be entitled to any refund / Credit Voucher and only the Tax (Passenger Service Fee) will be refunded.

In case the Guest cancels a ticket prior to 4 hours of the scheduled flight departure, a sum of Rs. 750/- per Guest/ per sector along with the transaction fee (paid during the booking of the ticket) will be deducted from the ticket value and the balance will be refunded (as paid) back to the Guest. All refunds will be rolled back to the Point of Purchase where the original ticket was booked and needs to be collected by the Guest.

If the ticket has been booked through a Credit Voucher, the refund will roll back to a voucher and has to be utilized for travel within 180 days from the date of issue of this voucher. If the ticket has been booked partly by using a valid Credit Voucher and partly by a card payment , the refund amount will be rolled back as paid, partly to the Voucher and partly to the card, as applicable.

There will be no cancellation charges for an infant.

If multiple Guests are cancelled at one time then there will be only one refund generated.

Tickets purchased at all Points of Purchase can be rescheduled / cancelled at the Deccan Call Centre/ Airport reservation counters. The refund will however be rolled back to the Point of Purchase.

For tickets booked through Travel Agents and on the Deccan website (www.airdeccan.net), If multiple Guests are booked on a single ticket number and if one or more Guests wish to cancel and the remaining Guest(s) choose to travel, the cancellation will need to be done one by one by clicking on each Guest name, which needs to be cancelled. Multiple cancellations cannot be done at one time from a Travel agent and on the Deccan Website.

For multiple bulk cancellations on a multi guest ticket, Guests may contact the Deccan Call Centre for assistance. A part refund can be generated subject to cancellation charges & transaction fee deducted, for which a request needs to be placed with our Call Centre, at the time of cancellation. The refund will have to be collected from the Point of Purchase.

The Deccan 24/7 All India Call Centre number is 39008888 (prefix city code).

In case of circumstances beyond its control, Deccan may without notice cancel a flight. If due to such circumstances Deccan cancels a flight, the Guest can avail either of the two options:

• FREE RESCHEDULE: Reschedule the ticket for travel on the same Deccan sector, within a period of 180 days from the date of the cancelled flight (subject to availability). OR
• FULL REFUND: Cancel the ticket and avail of a full refund for the ticket as paid for by the Guest (if the Guest has paid by credit card, then the amount is rolled back into his / her card within 14 working days). The Guest will be required to collect the refund from the point of purchase and within 1 month of the date of travel. If the ticket has been booked through a Credit Voucher, the refund will roll back to the same voucher and can be utilized for travel within 180 days from original date of issue of this voucher.

Note: Inability of the Guest to either re-schedule / cancel the ticket within the stipulated time of 180 days from the date of cancellation of the flight, will result in the ticket becoming invalid after which re-scheduling of the ticket or any refund except tax (Passenger Service Fee) will not be possible.

Deccan will not provide for any refreshments / accommodation / local transportation in case of a cancelled flight.

In case of any refund related issues please email to refunds@airdeccan.net and call our All India 24 / 7 Call Centre at 080 39008888 with relevant details. Please ensure that you provide the details mentioned below to enable processing of your case:

• Names of Guests*
• Mobile Number*
• Email Address*
• Amount
• Date of Travel
• Sector and Flight Number
• Type of Card* Credit Card Number*
• Date and Time of Booking
• PG Number / Trace Number of Transaction (please contact your bank for these details)*
• Any other details / description*

* Mandatory fields

Upon registration of your case a complaint ID will be provided to you for future reference.
Please note: The validity period for any refund is 3 months from the date of the travel and no refund except tax (Passenger Service Fee) will be processed after completion of 3 months from the date of travel. Please ensure that you claim your refund within the stipulated time frame.

Regular refunds take 3- 5 days to reflect in the card statement, after the ticket is cancelled. However incase of Manual refunds , the stipulated time frame would be 14 working days.

Please call our 24/7 Call centre at 39008888 ( prefix city code) for refund related queries.