HelpDesk

NEW Guest Rescheduling/ Cancellation Policy effective 17th March 2008

Rescheduling by the Guest

Rescheduling of the ticket is only possible up to 4 hours prior to flight departure.

No change is possible within 4 hours of flight departure.

The Guest is allowed to modify the flight, the sector, the route and the date of travel on his / her ticket along with payment of a rescheduling fee and the fare difference.

Rescheduling fee of Rs. 750/- per Guest / per sector along with the fare difference will be charged for any postponements / advancements, for all Guest tickets.

Rescheduling through the Deccan Website or Travel Agent allows the Guest to do a date/flight change only.

If the Guest needs to reschedule the Sector or reschedule more than one Guest on a single guest ticket , the same can be done by calling the Deccan 24/7 Call Centre at 39008888 (Prefix city code) or by visiting the nearest Deccan Airport ticketing Counter/ City office.

Difference in Fares while Rescheduling

Since our fares are dynamic, the differential fare will be collected as below:-

• If the applicable fare is more than the current fare, the difference amount will be charged to the Guest along with a Rescheduling Fee of Rs.750/- per  Guest / per sector for either advancement / postponement of the flight.
• If the applicable fare is less than the current fare, a Rescheduling Fee of Rs.750/- per  Guest / per sector for either advancement / postponement of the flight will be charged and the difference in fare will not be refunded to the Guest, under any circumstance.

Rescheduling of Tickets with more than one Guest

Partial Rescheduling
For tickets booked through Travel Agents and on the Deccan website (www.airdeccan.net), If multiple Guests are booked on a single ticket number and if one or more Guests wish to reschedule and the remaining Guest(s) choose to travel, the reschedule  will need to be done by calling the Deccan Call Centre at 39008888 ( Prefix city code) or by visiting the nearest Deccan Airport ticketing counter/ City Office. Multiple rescheduling cannot be done at a Travel agent or on the Deccan Website.

For multiple bulk rescheduling on a multi guest ticket or change in sector, Guests may contact the Deccan Call Centre for assistance. A part reschedule can be done, by paying the rescheduling charges, plus the difference in fare as applicable.

Cancellation by the Guest

A Guest can cancel a ticket up to 4 hours prior to the scheduled flight departure. If the Guest has cancelled the ticket within 4 hours of the scheduled flight departure, he/she will not be entitled to any refund / Credit Voucher and only the Tax (Passenger Service Fee) will be refunded.

In case the Guest cancels a ticket prior to 4 hours of the scheduled flight departure, a sum of Rs. 750/- per Guest/ per sector along with the transaction fee (paid during the booking of the ticket) will be deducted from the ticket value and the balance will be refunded (as paid) back to the Guest. All refunds will be rolled back to the Point of Purchase where the original ticket was booked and needs to be collected by the Guest.

If the ticket has been booked through a Credit Voucher, the refund will roll back to a voucher and has to be utilized for travel within 180 days from the date of issue of this voucher. If the ticket has been booked partly by using a valid Credit Voucher and partly by a card payment , the refund amount will be rolled back as paid, partly to the Voucher and partly to the card, as applicable.

There will be no cancellation charges for an infant.

If multiple Guests are cancelled at one time then there will be only one refund generated.

Cancellation of Tickets with more than one Guest

Partial Cancellation
For tickets booked through Travel Agents and on the Deccan website (www.airdeccan.net), If multiple Guests are booked on a single ticket number and if one or more Guests wish to cancel and the remaining Guest(s) choose to travel, the cancellation will need to be done one by one by clicking on each Guest name, which needs to be cancelled. Multiple cancellations cannot be done at one time from a Travel agent and on the Deccan Website.

For multiple bulk cancellations on a multi guest ticket, Guests may contact the Deccan Call Centre for assistance. A part refund can be generated subject to cancellation charges & transaction fee deducted, for which a request needs to be placed with our Call Centre, at the time of cancellation. The refund will have to be collected from the Point of Purchase.

Rescheduling by Deccan

In case of circumstances beyond its control, Deccan may without notice delay a flight. If due to such circumstances Deccan delays a flight beyond 2 hours, is unable to provide previously confirmed space, the Guest can avail either of the two options:

• FREE RESCHEDULE: Reschedule the ticket for travel on the same Deccan sector, within a period of 180 days from the date of the delayed flight (subject to availability). The ticket has to be rescheduled, before the departure of the delayed flight. OR
• FULL REFUND: Cancel the ticket and avail of a full refund for the ticket as paid for by the Guest (if the Guest has paid by credit card, then the amount is rolled back into his / her card within 14 working days). The Guest will be required to collect the refund from the point of purchase and within 1 month of the date of travel. If the ticket has been booked through a Credit Voucher, the refund will roll back to the same voucher and can be utilized for travel within 180 days from original date of issue of this voucher.

Cancellation by Deccan

In case of circumstances beyond its control, Deccan may without notice cancel a flight. If due to such circumstances Deccan cancels a flight, the Guest can avail either of the two options:

• FREE RESCHEDULE: Reschedule the ticket fortravel on the same Deccan sector, within a period of 180 days from the date of the cancelled flight (subject to availability). OR
• FULL REFUND: Cancel the ticket and avail of a full refund for the ticket as paid for by the Guest (if the Guest has paid by credit card, then the amount is rolled back into his / her card within 14 working days). The Guest will be required to collect the refund from the point of purchase and within 1 month of the date of travel. If the ticket has been booked through a Credit Voucher, the refund will roll back to the same voucher and can be utilized for travel within 180 days from original date of issue of this voucher.

General - Point of Purchase

Tickets purchased at all Points of Purchase can be rescheduled / cancelled at the Deccan Call Centre/ Airport reservation counters. The refund will however be rolled back to the Point of Purchase.

TRAVEL AGENT
If the Point of Purchase is a Travel Agent then the Guest has to reschedule / cancel  the ticket at the same Travel Agent or through the  Deccan Call Centre or Airport ticketing counter and claim the refund (after deduction of the rescheduling / cancellation charges) from the original Point of Purchase.

DECCAN WEBSITE
If the Point of Purchase is the Deccan Website (www.airdeccan.net) then the Guest has to reschedule / cancel the ticket on the website or through the  Deccan Call Centre or Airport ticketing counter and the refund will be rolled back to the credit card (after deduction of the rescheduling / cancellation charges).

DECCAN CALL CENTRE
If the Point of Purchase is the Deccan Call Centre, the Guest has to reschedule / cancel the ticket at the Call Centre or through the Deccan Airport ticketing counter and the refund will be rolled back to the credit card (after deduction of the rescheduling / cancellation charges).

DECCAN AIRPORT TICKTING COUNTER
If the Point of Purchase is the Deccan Airport Ticketing counter,  the Guest has to reschedule / cancel the ticket at the Airport Counter or through the Call Centre and the refund will be rolled back to the same Airport ticketing counter through which the ticket was booked. (after deduction of the rescheduling / cancellation charges).

DECCAN CITY OFFICE
If the Point of Purchase is any of the Deccan City Offices, the Guest has to reschedule / cancel the ticket at the same City office or through the Deccan Call Centre/ Airport Ticketing counter and the refund will be rolled back to the same Deccan city office through which the ticket was booked. (after deduction of the rescheduling / cancellation charges).

ONLINE TRAVEL AGENTS
If the Point of Purchase is through Online Travel agents,  the Guest has to reschedule / cancel the ticket through the Deccan Call Centre/ Airport Ticketing counter/ Deccan City office only and the refund will be rolled back to the original Point of Purchase (after deduction of the rescheduling / cancellation charges).

Reschedule / cancellation is not possible within 4 hours of the flight departure. Only the Tax (Passenger Service Fee) will be refunded from the Point of Purchase.

Click here to go through the FAQ's to answer any of your queries or address any issues faced with regard to refunds, credit card debits, etc.